I have dozens of LL bows/headwraps, so I’ve always loved the brand/quality of the bows, so there is no question about that! . The last 2 orders I placed I have had problems…..The first order was an order of a ton of blooms, which I felt like sat wonky on my daughters head and ultimately didn’t look like the pictures on the website.I messaged customer service and they almost immediately sent me out a different style bow in the same quantity I had ordered of the blooms and a return label for me to send the blooms back. The second order I purchased 9 mystery grab bags and was under the impression I was purchasing 9 DIFFERENT mystery prints, so you can imagine how upset I was when I opened my package to see I had 9 of the SAME exact print. I was devastated. Again, I messaged customer service and they explained that the mystery how is typically the same print and you just choose which style you want. Noted for future reference and obviously not their fault. I do think it would be nice for that detail to be listed in the description, but once again they went ABOVE and beyond to fix MY mistake and sent me out headwraps in different prints an a return labor to return my duplicates back!! I truly am so thankful!! I just placed an order for more ❤️❤️